SocialBuzz, with a vast client base, was struggling with the management of their customer support tickets. The manual process was time-consuming and often led to delayed responses. With Deskhero, they were able to automate ticket management, significantly reducing response times.
Deskhero's AI capabilities proved crucial in enhancing the efficiency of SocialBuzz's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files, Deskhero could generate suggested replies, speeding up the process and ensuring consistent quality in responses.
The AI also enhanced the search results within the platform. When a new ticket was created, the AI would automatically search through the existing database of tickets, knowledge base articles, and other resources to find relevant content. This feature saved valuable time for the support team and ensured that the most relevant and helpful information was always at their fingertips.
SocialBuzz also utilized Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This feature, combined with the AI's ability to generate knowledge base articles from various file types, ensured that their knowledge base was always comprehensive and up-to-date.
Overall, Deskhero's AI capabilities have transformed SocialBuzz's customer support operations, making them more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This speeds up the response process and ensures consistent quality.
How does the AI enhance search results within Deskhero?
When a new ticket is created, the AI automatically searches through the existing database of tickets, knowledge base articles, and other resources to find relevant content. This ensures that the most relevant and helpful information is always readily available.
How does Deskhero keep the knowledge base updated?
Deskhero uses website scraping to keep the knowledge base updated with the latest information from the company's website. The AI can also generate knowledge base articles from various file types, ensuring a comprehensive and up-to-date knowledge base.
* This article provides an example of how a fictive company in the Social Media Marketing (SMM) Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
