MediaMagnet handles social media campaigns for various brands, resulting in a high volume of customer queries and requests. Deskhero's structured data lists and custom fields help them categorize and manage these requests effectively.
MediaMagnet leverages Deskhero's advanced AI capabilities to provide quick and accurate responses. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature not only improves response time but also ensures the consistency and accuracy of the information provided.
Deskhero's knowledge base feature is a valuable resource for MediaMagnet. The AI capabilities of Deskhero generate articles from various file types and add them to the knowledge base. This feature helps in creating a comprehensive repository of information that can be used to handle customer queries.
MediaMagnet uses Deskhero's comprehensive search bar powered by AI to find relevant information quickly. The search results are enhanced by the AI, which finds the most relevant information from the knowledge base, tickets, and uploaded files.
Finally, MediaMagnet uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the benefits of Deskhero without disrupting their current workflows.
How does Deskhero help in managing customer queries?
Deskhero provides structured data lists and custom fields to categorize and manage customer queries. Its advanced AI capabilities generate suggested replies, improving response time and accuracy.
How does the knowledge base feature work?
The knowledge base feature allows you to create a repository of information. Deskhero's AI can generate articles from various file types and add them to the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Social Media Outreach and Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
