OutreachPlus manages social media marketing campaigns for various clients, resulting in a high volume of customer queries and requests. Deskhero's user groups and tickets management feature help them organize and prioritize these requests efficiently.
OutreachPlus leverages Deskhero's advanced AI capabilities to provide quick and accurate responses. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature significantly reduces response time and ensures that customers receive accurate and helpful information.
Deskhero's knowledge base feature is a valuable resource for OutreachPlus. The AI capabilities of Deskhero generate articles from various file types and add them to the knowledge base. This feature not only saves time but also improves the quality of the knowledge base.
OutreachPlus uses Deskhero's comprehensive search bar powered by AI to find relevant information quickly. The search results are enhanced by the AI, which finds the most relevant information from the knowledge base, tickets, and uploaded files.
Finally, OutreachPlus uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero without disrupting their current workflows.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature helps in providing quick and accurate responses.
How does the knowledge base feature work?
The knowledge base feature allows you to create a repository of common queries and issues. Deskhero's AI can generate articles from various file types and add them to the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Social Media Outreach and Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
