SocialBuzz manages multiple social media accounts for various clients. With the volume of queries and requests they receive, it becomes challenging to keep track and respond promptly. By using Deskhero's ticket management feature, they can organize and prioritize these requests efficiently.
Deskhero's advanced AI capabilities are a game-changer for SocialBuzz. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature significantly reduces response time and ensures that customers receive accurate and helpful information.
Furthermore, SocialBuzz uses Deskhero's knowledge base feature to create a repository of common queries and issues. The AI capabilities of Deskhero help in generating articles from word, powerpoint, pdf files, which are then added to the knowledge base. This feature not only saves time but also improves the quality of the knowledge base.
The comprehensive search bar powered by AI enhances the search results by finding the most relevant information from the knowledge base, tickets, and uploaded files. This feature helps SocialBuzz's support team to find necessary information quickly and efficiently.
Lastly, SocialBuzz uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero without disrupting their current workflows.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature helps in providing quick and accurate responses.
How does the knowledge base feature work?
The knowledge base feature allows you to create a repository of common queries and issues. Deskhero's AI can generate articles from various file types and add them to the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Social Media Outreach and Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
