ChatSphere deals with a high volume of customer queries every day. The AI capabilities of Deskhero help manage this workload by leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation significantly reduces the time taken to respond to tickets, improving customer satisfaction.
The vast amount of data at ChatSphere makes finding relevant content a challenge. Deskhero's AI-powered comprehensive search bar comes to the rescue by using OpenAI embeddings to enhance search results. This feature allows the customer support team at ChatSphere to quickly find the information they need, leading to faster resolution times.
Deskhero's website scraping feature is another tool that ChatSphere finds useful. The AI analyses the scraped data and uses it to improve suggested responses and search results. This ensures that the most recent and relevant information is always available to the customer support team.
ChatSphere also utilizes Deskhero's custom fields and user groups features to organize tickets based on their nature and assign them to the appropriate teams. Coupled with the AI's ability to suggest responses, this leads to a more streamlined and efficient workflow.
Lastly, the REST API provided by Deskhero allows ChatSphere to integrate the platform with their existing systems. This integration further streamlines the customer support process, making it more efficient and effective.
How does Deskhero's AI help manage a high volume of customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation significantly reduces the time taken to respond to tickets, allowing for efficient management of a high volume of customer queries.
How does Deskhero enhance search results?
Deskhero's comprehensive search bar is powered by AI, which uses OpenAI embeddings to enhance search results. This allows users to quickly find the information they need, leading to faster resolution times.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to seamlessly integrate the platform with your existing systems. This integration can further streamline your customer support process.
* This article provides an example of how a fictive company in the Social Media Platforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
