PicShare receives a large number of customer queries daily. Deskhero's AI capabilities help manage this workload by leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature significantly reduces the time taken to respond to tickets, improving customer satisfaction.
With the increasing volume of data, finding relevant content becomes a daunting task. Deskhero's AI-powered comprehensive search bar enhances search results by using OpenAI embeddings. This feature allows the customer support team at PicShare to quickly find the information they need, leading to faster resolution times.
PicShare also finds Deskhero's website scraping feature invaluable. The AI analyzes this data and uses it to further improve suggested responses and search results. This feature ensures that the most recent and relevant information is always at the fingertips of the customer support team.
PicShare leverages Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate teams. Combined with the AI's ability to suggest responses, this leads to a more organized and efficient workflow.
Finally, the REST API provided by Deskhero allows PicShare to seamlessly integrate the platform with their existing systems. This integration further streamlines the customer support process, making it more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other uploaded files to generate suggested replies. This significantly reduces the time needed to craft a response, leading to faster reply times.
How does Deskhero enhance search results?
Deskhero's comprehensive search bar is powered by AI, which uses OpenAI embeddings to enhance search results. This allows users to quickly find the information they need, leading to faster resolution times.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to seamlessly integrate the platform with your existing systems. This integration can further streamline your customer support process.
* This article provides an example of how a fictive company in the Social Media Platforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
