SocioIntellect receives numerous queries from clients daily, ranging from simple questions about their services to complex inquiries about their research methodologies. The volume of these queries posed a significant challenge to their support team, leading to delayed responses and decreased customer satisfaction.
By implementing Deskhero, SocioIntellect was able to leverage the platform's advanced AI capabilities to manage their support tickets more efficiently. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for each query.
This relevant content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to each ticket. This not only improved the speed of their support services but also ensured that each response was accurate and tailored to the client's specific query.
Furthermore, Deskhero's comprehensive search bar, enhanced by the same AI capabilities, allowed SocioIntellect's support team to quickly find and reference past tickets and knowledge base articles. This further improved their response accuracy and efficiency.
Overall, Deskhero's advanced AI capabilities have greatly enhanced SocioIntellect's client support services, leading to improved customer satisfaction and increased productivity.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search function?
The AI capabilities of Deskhero enhance the search function by using OpenAI Embeddings from various sources to find and present the most relevant results for each search query.
How has Deskhero improved SocioIntellect's client support services?
Deskhero has improved SocioIntellect's client support services by leveraging advanced AI capabilities to generate suggested replies and enhance search results, leading to faster, more accurate responses and improved customer satisfaction.
* This article provides an example of how a fictive company in the Social Science Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
