Socium Solutions receives a high volume of support tickets daily. Managing these tickets and providing timely responses was a significant challenge for their support team.
By implementing Deskhero, Socium Solutions was able to leverage the platform's advanced AI capabilities to manage their support tickets more efficiently. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for each query.
This relevant content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to each ticket. This not only improved the speed of their support services but also ensured that each response was accurate and tailored to the client's specific query.
Furthermore, Deskhero's comprehensive search bar, enhanced by the same AI capabilities, allowed Socium Solutions' support team to quickly find and reference past tickets and knowledge base articles. This further improved their response accuracy and efficiency.
Overall, Deskhero's advanced AI capabilities have greatly enhanced Socium Solutions' ticket management and client support services, leading to improved customer satisfaction and increased productivity.
How does Deskhero's AI help in managing a high volume of support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query. This helps in managing the support tickets more efficiently and providing timely responses.
How does Deskhero's AI improve the speed of support services?
The AI capabilities of Deskhero generate suggested replies for each client query, significantly reducing the time taken to respond to each ticket. This improves the speed of the support services.
How has Deskhero improved Socium Solutions' client support services?
Deskhero has improved Socium Solutions' client support services by leveraging advanced AI capabilities to generate suggested replies and enhance search results, leading to faster, more accurate responses and improved customer satisfaction.
* This article provides an example of how a fictive company in the Social Science Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
