Humanitas Analytics has a vast knowledge base consisting of research papers, case studies, and reports. Managing this information and making it easily accessible to their support team was a significant challenge.
With Deskhero, Humanitas Analytics was able to structure their knowledge base effectively. The platform's AI capabilities leveraged OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content for each client query.
The AI then used this content to generate suggested replies, significantly reducing the time taken to respond to each ticket. This not only improved the speed of their support services but also ensured that each response was accurate and tailored to the client's specific query.
Additionally, Deskhero's comprehensive search bar, enhanced by the same AI capabilities, allowed Humanitas Analytics' support team to quickly find and reference past tickets and knowledge base articles. This further improved their response accuracy and efficiency.
Overall, Deskhero's advanced AI capabilities have greatly enhanced Humanitas Analytics' knowledge management and client support services, leading to improved customer satisfaction and increased productivity.
How does Deskhero's AI help in managing a vast knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content for each query. This helps in structuring the knowledge base effectively and making it easily accessible.
How does Deskhero's AI improve the speed of support services?
The AI capabilities of Deskhero generate suggested replies for each client query, significantly reducing the time taken to respond to each ticket. This improves the speed of the support services.
How has Deskhero improved Humanitas Analytics' client support services?
Deskhero has improved Humanitas Analytics' client support services by leveraging advanced AI capabilities to generate suggested replies and enhance search results, leading to faster, more accurate responses and improved customer satisfaction.
* This article provides an example of how a fictive company in the Social Science Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
