Behavioral Insights Lab deals with a vast amount of data and research findings. Managing this information and making it accessible to clients and researchers was a challenge before they implemented Deskhero. The platform's structured data lists and knowledge base features have made it easier to organize and access information.
The AI capabilities of Deskhero have been a game-changer for the Lab. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by support staff on each query.
Deskhero's AI also enhances the Lab's search functionality. It considers all available data sources when providing search results, leading to more accurate and comprehensive results. This has improved the quality of support and reduced the time spent searching for information.
The custom email domains and user groups features of Deskhero have allowed the Lab to personalize the platform to their needs. This, combined with the ability to integrate Deskhero with their existing systems via the REST API, has improved the efficiency and effectiveness of their support.
Overall, Deskhero's advanced AI capabilities have revolutionized the way Behavioral Insights Lab manages knowledge and provides support. The platform has improved both the speed and quality of their support, leading to higher client satisfaction.
How has Deskhero improved the Lab's knowledge management?
Deskhero's structured data lists and knowledge base features have made it easier for the Lab to organize and access information. The AI-powered search also provides more accurate and comprehensive results, improving the quality of support.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
What benefits has the Lab seen from personalizing Deskhero to their needs?
The custom email domains and user groups features have allowed the Lab to personalize the platform to their needs. This, combined with the ability to integrate Deskhero with their existing systems, has improved the efficiency and effectiveness of their support.
* This article provides an example of how a fictive company in the Social Sciences Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
