SocialSphere Innovations receives a high volume of queries from clients and researchers every day. Managing these queries and providing timely responses was a challenge until they implemented Deskhero. The platform's ticket management and kanban board features have significantly improved their response times.
Deskhero's AI capabilities have been a game-changer for SocialSphere. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, reducing the workload of the support staff and improving the speed and quality of responses.
The AI-powered comprehensive search bar has also improved the quality of SocialSphere's support. It provides more accurate results by considering all available data sources, reducing the time spent searching for information and increasing the accuracy of responses.
Deskhero's REST API has allowed SocialSphere to integrate the platform with their existing systems, providing a seamless experience for their support staff. The custom fields and user groups features have also enabled them to tailor the platform to their specific needs, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have transformed SocialSphere's customer support, making it more efficient and effective. The platform has not only improved their response times but also the quality of their support, leading to higher customer satisfaction.
How has Deskhero improved SocialSphere's response times?
Deskhero's ticket management and kanban board features have helped SocialSphere organize and prioritize tickets, improving response times. Additionally, the AI-powered suggested replies and comprehensive search bar have reduced the time spent on each query.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
What benefits has SocialSphere seen from integrating Deskhero with their existing systems?
Integrating Deskhero with their existing systems via the REST API has provided a seamless experience for SocialSphere's support staff. The custom fields and user groups features have also allowed them to tailor the platform to their specific needs, further improving efficiency.
* This article provides an example of how a fictive company in the Social Sciences Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
