BenefitBridge handles a high volume of customer queries every day. They implemented Deskhero to manage these tickets effectively and improve their customer service. The AI capabilities of Deskhero analyze previous tickets to suggest relevant replies to new queries. This has significantly reduced the response time and improved the quality of customer service.
With Deskhero, BenefitBridge can now easily organize and manage their tickets using the kanban board. This visual tool has improved their workflow and made it easier for their customer support team to track and manage tickets.
Deskhero's AI also enhances BenefitBridge's search results. By leveraging OpenAI Embeddings from previous tickets, the AI provides more accurate and relevant search results. This has made it easier for the customer support team to find necessary information quickly.
BenefitBridge also uses Deskhero's custom email domains feature to maintain their brand identity in their customer service. This has improved their professional image and increased their customer satisfaction.
The use of Deskhero's AI capabilities has transformed BenefitBridge's ticket management process. It has not only improved their efficiency but also enhanced their customer satisfaction.
How does Deskhero's AI improve BenefitBridge's ticket management?
Deskhero's AI analyzes previous tickets to suggest relevant replies to new queries. This reduces the response time and improves the quality of customer service.
How does Deskhero's AI enhance BenefitBridge's search results?
By leveraging OpenAI Embeddings from previous tickets, Deskhero's AI provides more accurate and relevant search results.
How does BenefitBridge use Deskhero's custom email domains feature?
BenefitBridge uses Deskhero's custom email domains feature to maintain their brand identity in their customer service. This improves their professional image and increases their customer satisfaction.
* This article provides an example of how a fictive company in the Social Security Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
