SecureLife manages a large volume of customer queries daily. They implemented Deskhero to manage their tickets effectively and enhance their customer service. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies to new queries. This significantly reduces the response time and improves the quality of customer service.
With Deskhero, SecureLife can now easily organize and manage their data using structured data lists and custom fields. This has improved their data management and made it easier for their customer support team to find necessary information quickly.
Deskhero's AI also enhances SecureLife's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more accurate and relevant search results. This has made it easier for both the customer support team and customers to find the information they need.
SecureLife also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved their workflow and increased their efficiency.
The use of Deskhero's AI capabilities has transformed SecureLife's customer support services. It has not only improved their efficiency but also enhanced their customer satisfaction.
How does Deskhero's AI improve SecureLife's customer service?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This reduces the response time and improves the quality of customer service.
How does Deskhero's AI enhance SecureLife's search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides more accurate and relevant search results.
How does SecureLife integrate Deskhero with their existing systems?
SecureLife uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration improves their workflow and increases their efficiency.
* This article provides an example of how a fictive company in the Social Security Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
