SocialGuard has a vast knowledge base that includes policies, manuals, presentations, and other documents. They implemented Deskhero to manage this knowledge base effectively and make it easily accessible to their customer support team and customers.
With Deskhero, SocialGuard can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. The AI capabilities of Deskhero analyze these articles and files to suggest relevant content in response to queries. This has improved the quality of their customer service and reduced the response time.
Deskhero's AI also enhances the search results in SocialGuard's knowledge base. By leveraging OpenAI Embeddings from the knowledge base articles and uploaded files, the AI provides more accurate and relevant search results. This has made it easier for the customer support team and customers to find the information they need.
SocialGuard also uses Deskhero's user groups feature to manage their customer support team effectively. They can create groups based on expertise or responsibilities and assign tickets accordingly. This has improved their workflow and increased their efficiency.
The implementation of Deskhero's AI capabilities has revolutionized SocialGuard's knowledge base management. It has not only improved their efficiency but also enhanced their customer satisfaction.
How does Deskhero's AI improve SocialGuard's knowledge base management?
Deskhero's AI analyzes knowledge base articles and uploaded files to suggest relevant content in response to queries. This improves the quality of customer service and reduces the response time.
How does Deskhero's AI enhance the search results in SocialGuard's knowledge base?
By leveraging OpenAI Embeddings from the knowledge base articles and uploaded files, Deskhero's AI provides more accurate and relevant search results.
How does SocialGuard use Deskhero's user groups feature?
SocialGuard uses Deskhero's user groups feature to manage their customer support team effectively. They can create groups based on expertise or responsibilities and assign tickets accordingly.
* This article provides an example of how a fictive company in the Social Security Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
