WelfareConnect receives a high volume of queries from beneficiaries about the different welfare programs they manage. Using Deskhero's ticket management system, they can categorize and prioritize these queries effectively. The AI capabilities of Deskhero help in suggesting replies to these tickets based on the OpenAI Embeddings from previous tickets and knowledge base articles.
The AI also helps in generating knowledge base articles from word, powerpoint, pdf files uploaded by WelfareConnect. This not only saves time but also ensures that the information available to the beneficiaries is accurate and up-to-date.
Deskhero's website scraping feature allows WelfareConnect to keep track of any changes in the welfare programs from official government websites. The AI capabilities of Deskhero use this scraped data to update the knowledge base articles and enhance the search results.
With the help of custom fields and user groups, WelfareConnect can personalize the support process for different categories of beneficiaries. The AI capabilities of Deskhero help in identifying the needs of these different categories and suggest appropriate replies.
Finally, the REST API provided by Deskhero allows WelfareConnect to integrate the platform with their existing systems. This ensures a seamless experience for both the support team and the beneficiaries.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results. It identifies the most relevant content based on the search query and presents it to the user.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Social Welfare Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
