SocialAid often deals with a large number of queries from beneficiaries about their various services. Deskhero's ticket management system allows them to handle these queries efficiently. The AI capabilities of Deskhero suggest replies to these tickets based on the OpenAI Embeddings from previous tickets and knowledge base articles.
The AI also assists in creating knowledge base articles from word, powerpoint, pdf files uploaded by SocialAid. This ensures that the beneficiaries have access to accurate and updated information about the services.
Deskhero's website scraping feature enables SocialAid to keep track of any changes in the social welfare policies from official government websites. The AI capabilities of Deskhero use this scraped data to update the knowledge base articles and improve the search results.
Using custom fields and user groups, SocialAid can customize the support process for different categories of beneficiaries. The AI capabilities of Deskhero identify the needs of these different categories and suggest appropriate replies.
Lastly, the REST API provided by Deskhero allows SocialAid to integrate the platform with their existing systems. This ensures a smooth experience for both the support team and the beneficiaries.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve search results?
Deskhero's AI uses the same OpenAI Embeddings to improve search results. It identifies the most relevant content based on the search query and presents it to the user.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Social Welfare Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
