Juicy Joy receives numerous customer inquiries about their products and services. They use Deskhero's AI-powered ticket management system to manage these inquiries efficiently. The AI system uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies, improving the speed and accuracy of responses.
The company also uses Deskhero's custom fields and user groups features to create a personalized support experience. They have created custom fields for different types of juices and user groups for different customer segments. This allows them to provide more relevant and personalized support.
Juicy Joy has a rich knowledge base on Deskhero, including product manuals and nutritional information. The platform's AI capabilities use this data to enhance search results and generate more precise responses to customer inquiries.
Additionally, the company uses Deskhero's website scraping feature to keep their knowledge base current. The AI system automatically scrapes new product information from the company's website and updates the knowledge base.
Lastly, Juicy Joy uses Deskhero's REST API to integrate the platform with their CRM and POS systems, creating a seamless and efficient customer support process.
How does Deskhero's AI system improve the accuracy of responses?
Deskhero's AI system uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies. This not only speeds up the response process but also improves the accuracy of responses by leveraging historical data and context.
How does Deskhero's website scraping feature keep the knowledge base current?
Deskhero's website scraping feature automatically scrapes new product information from your company's website and updates the knowledge base. This ensures that the knowledge base always contains the most recent and relevant information.
Can Deskhero be integrated with CRM and POS systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with your CRM and POS systems, creating a seamless and efficient customer support process.
* This article provides an example of how a fictive company in the Soft Drink & Juice Serving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
