Fizz Fountains handles a large number of customer inquiries daily. They use Deskhero's AI-powered ticket management system to manage these inquiries effectively. The AI system uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies, enhancing the efficiency and quality of responses.
The company also uses Deskhero's custom fields and user groups features to tailor the support process. They have created custom fields for different beverage categories and user groups for different customer demographics. This enables them to provide more specific and relevant support.
Fizz Fountains maintains a comprehensive knowledge base on Deskhero, including product specifications and user manuals. The platform's AI capabilities utilize this data to enhance search results and generate more accurate responses to customer inquiries.
Moreover, the company uses Deskhero's website scraping feature to ensure their knowledge base is always updated. The AI system automatically scrapes new product details from the company's website and updates the knowledge base.
Finally, Fizz Fountains uses Deskhero's REST API to integrate the platform with their existing ERP and CRM systems, creating a cohesive and efficient customer support infrastructure.
How does Deskhero's AI system enhance the quality of responses?
Deskhero's AI system uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies. This not only speeds up the response process but also enhances the quality of responses by using historical data and context.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's website scraping feature automatically scrapes new product details from your company's website and updates the knowledge base. This ensures that the knowledge base always contains the most current and relevant information.
Can Deskhero be integrated with ERP and CRM systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with your ERP and CRM systems, creating a cohesive and efficient customer support infrastructure.
* This article provides an example of how a fictive company in the Soft Drink & Juice Serving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
