Bubbles Beverages receives a high volume of customer inquiries daily. The company uses Deskhero's AI-powered ticket management system to efficiently categorize, prioritize, and respond to these inquiries. The AI system uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
The company also uses Deskhero's custom fields and user groups features to personalize and streamline the support process. For instance, they have created custom fields for different product lines and user groups for different geographical regions. This allows them to provide more targeted and relevant support.
Bubbles Beverages has a comprehensive knowledge base, including manuals and policies, uploaded on Deskhero. The platform's AI capabilities scrape this data and use it to enhance search results and generate more accurate responses to customer inquiries.
Furthermore, the company uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI system automatically scrapes new information from the company's website and updates the knowledge base accordingly.
Finally, Bubbles Beverages uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified and efficient customer support ecosystem.
How does Deskhero's AI system help in reducing response times?
Deskhero's AI system uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to draft responses, thereby reducing overall response times.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically scrapes new information from your company's website and updates the knowledge base accordingly. This ensures that the knowledge base is always up-to-date.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with your existing systems, creating a unified and efficient customer support ecosystem.
* This article provides an example of how a fictive company in the Soft Drink & Juice Serving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
