CodeCrafters Inc. has a vast clientele, and managing customer queries was becoming increasingly challenging. They needed a solution that could efficiently handle their customer support tickets while providing quick and accurate responses. Deskhero, with its advanced AI capabilities, provided the perfect solution.
With Deskhero, CodeCrafters Inc. could leverage AI to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This significantly reduced the time taken to respond to customer queries and improved the accuracy of the responses.
The AI also enhanced the search results, making it easier for the support team to find relevant information quickly. This helped in reducing the resolution time for complex issues.
Deskhero's custom fields and structured data lists allowed CodeCrafters Inc. to organize their customer support tickets better. The kanban board feature made it easier to track the progress of each ticket.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of CodeCrafters Inc.'s customer support operations, leading to higher customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to draft a response.
How does Deskhero enhance search results?
Deskhero uses AI to analyze the content of all available resources and provide the most relevant search results. This makes it easier for the support team to find the information they need.
How does Deskhero help in organizing customer support tickets?
Deskhero provides features like custom fields and structured data lists that allow you to categorize and organize your tickets effectively. The kanban board feature helps in tracking the progress of each ticket.
* This article provides an example of how a fictive company in the Software Development Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
