SoftSolutions Ltd. was struggling with managing their growing volume of customer support tickets. They needed a robust solution that could not only handle the volume but also improve the quality of their responses. Deskhero's AI capabilities provided the perfect answer to their needs.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has drastically reduced the time taken to respond to customer queries and improved the accuracy of the responses.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has helped SoftSolutions Ltd. reduce the resolution time for complex issues significantly.
Deskhero's user groups and custom email domains features have allowed SoftSolutions Ltd. to create a more organized and efficient helpdesk system. The kanban board feature has made tracking the progress of each ticket much simpler.
Overall, Deskhero's AI capabilities have revolutionized SoftSolutions Ltd.'s helpdesk services, leading to higher customer satisfaction and improved operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context and generate relevant replies. This improves the speed and accuracy of responses.
How does Deskhero enhance search results?
Deskhero uses AI to analyze the content of all available resources and provide the most relevant search results. This makes it easier for the support team to find the information they need.
How does Deskhero help in tracking the progress of tickets?
Deskhero's kanban board feature provides a visual representation of the progress of each ticket. This makes it easier to track the status of each ticket and manage the workflow.
* This article provides an example of how a fictive company in the Software Development Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
