SoftDev Solutions leverages Deskhero's AI capabilities to manage and prioritize tickets. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, reducing the time spent by the support team in crafting responses.
The company also uses Deskhero's AI-powered search bar to quickly find relevant content from the vast amount of data available in their system. This feature has greatly improved their response time and customer satisfaction rates.
SoftDev Solutions has also found great value in Deskhero's website scraping feature. It allows them to keep their knowledge base updated with the latest information from their own website and other relevant sources. The AI system then uses this data to further enhance the suggested replies and search results.
With Deskhero's REST API, SoftDev Solutions has been able to integrate the platform with their existing systems, creating a seamless workflow for their support team. The AI capabilities of Deskhero have played a crucial role in this integration, ensuring that the data is processed and used effectively.
Overall, SoftDev Solutions has experienced significant improvements in their customer support operations since implementing Deskhero. The advanced AI capabilities have not only increased the efficiency of their support team but also improved their customer satisfaction rates.
How does Deskhero's AI system improve ticket management?
Deskhero's AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This reduces the time spent by the support team in crafting responses and helps in prioritizing tickets.
How does the AI-powered search bar work?
The AI-powered search bar in Deskhero uses the data available in the system to find relevant content quickly. It enhances the search results using the AI system's understanding of the data.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature allows you to keep your knowledge base updated with the latest information from your own website and other relevant sources. The AI system then uses this data to enhance the suggested replies and search results.
* This article provides an example of how a fictive company in the Software Development and Integration Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
