CodeCraft Consulting uses Deskhero's AI capabilities to manage and prioritize tickets. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, reducing the time spent by the support team in crafting responses.
The company also uses the AI-powered search bar to quickly find relevant information from their extensive database. This feature has greatly improved their response time and overall customer satisfaction.
CodeCraft Consulting has found Deskhero's website scraping feature particularly useful. It allows them to automatically update their knowledge base with the latest information from their website and other relevant sources. The AI system then uses this data to enhance the suggested replies and search results.
Deskhero's REST API has allowed CodeCraft Consulting to seamlessly integrate the platform with their existing systems. The AI capabilities of Deskhero have ensured that the data is processed and used effectively, improving the efficiency of their customer support services.
Overall, CodeCraft Consulting has seen a significant improvement in their customer support services since implementing Deskhero. The AI capabilities have not only increased their efficiency but also improved their customer satisfaction rates.
How does Deskhero's AI system improve ticket management?
Deskhero's AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This reduces the time spent by the support team in crafting responses and helps in prioritizing tickets.
How does the AI-powered search bar work?
The AI-powered search bar in Deskhero uses the data available in the system to find relevant content quickly. It enhances the search results using the AI system's understanding of the data.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature allows you to keep your knowledge base updated with the latest information from your own website and other relevant sources. The AI system then uses this data to enhance the suggested replies and search results.
* This article provides an example of how a fictive company in the Software Development and Integration Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
