IntegrateIT uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the time and effort required to create and update their knowledge base.
The company also uses the AI-powered search bar to quickly find relevant information from their extensive database. This has greatly improved their response time and overall customer satisfaction.
IntegrateIT has found Deskhero's website scraping feature particularly useful. It allows them to automatically update their knowledge base with the latest information from their website and other relevant sources. The AI system then uses this data to enhance the suggested replies and search results.
Deskhero's REST API has allowed IntegrateIT to seamlessly integrate the platform with their existing systems. The AI capabilities of Deskhero have ensured that the data is processed and used effectively, improving the efficiency of their helpdesk services.
Overall, IntegrateIT has seen a significant improvement in their helpdesk services since implementing Deskhero. The AI capabilities have not only increased their efficiency but also improved their customer satisfaction rates.
How does Deskhero's AI system help in creating knowledge base articles?
Deskhero's AI system can generate knowledge base articles from Word, PowerPoint, and PDF files. This reduces the time and effort required to create and update the knowledge base.
How does the AI-powered search bar improve response time?
The AI-powered search bar in Deskhero uses the data available in the system to find relevant content quickly. This improves the response time and overall customer satisfaction.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's website scraping feature allows you to automatically update your knowledge base with the latest information from your website and other relevant sources. The AI system then uses this data to enhance the suggested replies and search results.
* This article provides an example of how a fictive company in the Software Development and Integration Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
