SoftDev Innovations receives numerous customer queries daily regarding their software products. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management system and kanban board helped them organize and prioritize customer issues effectively.
With Deskhero's advanced AI capabilities, SoftDev Innovations leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This feature allows the company to find relevant content quickly and efficiently, improving their response time to customer queries.
The AI also generates suggested replies using OpenAI's ChatGPT, reducing the time spent by customer service representatives on each ticket. This feature has not only improved the productivity of their customer support team but also increased customer satisfaction levels.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by providing more accurate and relevant solutions. This feature has reduced the time spent by customers in finding solutions to their problems.
Finally, the REST API provided by Deskhero allows SoftDev Innovations to integrate the platform with their existing systems seamlessly. This integration has further streamlined their customer support operations.
How does Deskhero's AI enhance the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies and enhance search results. This reduces the time spent on each ticket and improves the accuracy of search results.
How does the REST API of Deskhero benefit SoftDev Innovations?
The REST API allows SoftDev Innovations to integrate Deskhero with their existing systems seamlessly. This integration streamlines their customer support operations.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by reducing the response time to customer queries and providing more accurate and relevant solutions.
* This article provides an example of how a fictive company in the Software Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
