TechPioneer Inc. provides software solutions to businesses worldwide. With a large customer base, the company receives numerous customer queries daily. Managing these queries was a challenge until they implemented Deskhero.
Deskhero's user groups and custom email domains features allow TechPioneer Inc. to manage their global customer base effectively. These features have significantly improved the organization and prioritization of customer queries.
The advanced AI capabilities of Deskhero have been a game-changer for TechPioneer Inc. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This feature has improved the accuracy of their responses and reduced the time spent on each ticket.
With the help of AI, Deskhero also generates suggested replies using OpenAI's ChatGPT. This feature has not only improved the productivity of their customer support team but also increased customer satisfaction levels.
Finally, Deskhero's REST API allows TechPioneer Inc. to integrate the platform with their existing systems seamlessly. This integration has further streamlined their customer support services.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This improves the accuracy of responses.
How does Deskhero increase customer satisfaction?
Deskhero increases customer satisfaction by reducing the response time to customer queries and providing more accurate and relevant solutions.
How does Deskhero's REST API benefit TechPioneer Inc.?
The REST API allows TechPioneer Inc. to integrate Deskhero with their existing systems seamlessly. This integration streamlines their customer support services.
* This article provides an example of how a fictive company in the Software Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
