CodeCraft Solutions provides custom software solutions to various businesses. With a diverse client base, the company receives a wide range of queries and issues related to their software. Managing these was a challenge until they implemented Deskhero.
Deskhero's structured data lists and custom fields allow CodeCraft Solutions to organize and categorize their customer queries effectively. This feature has significantly reduced the time spent on managing tickets.
The advanced AI capabilities of Deskhero have been a game-changer for CodeCraft Solutions. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This feature has improved the accuracy of their responses and reduced the time spent on each ticket.
With the help of AI, Deskhero also generates suggested replies using OpenAI's ChatGPT. This feature has not only improved the productivity of their customer support team but also increased customer satisfaction levels.
Finally, Deskhero's REST API allows CodeCraft Solutions to integrate the platform with their existing systems seamlessly. This integration has further streamlined their helpdesk services.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This improves the accuracy of responses.
How does Deskhero increase customer satisfaction?
Deskhero increases customer satisfaction by reducing the response time to customer queries and providing more accurate and relevant solutions.
How does Deskhero's REST API benefit CodeCraft Solutions?
The REST API allows CodeCraft Solutions to integrate Deskhero with their existing systems seamlessly. This integration streamlines their helpdesk services.
* This article provides an example of how a fictive company in the Software Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
