SocioTech was facing challenges in managing the increasing volume of customer support tickets. They needed a solution that could help them handle the influx without compromising on the quality of support. With Deskhero, SocioTech was able to leverage AI to manage their tickets more efficiently. The AI capabilities of Deskhero helped in sorting and prioritizing tickets based on the urgency and importance, thus ensuring that critical issues are addressed promptly.
The custom fields feature of Deskhero allowed SocioTech to categorize tickets based on different parameters, making it easier for the support team to identify and resolve issues. The knowledge base feature was particularly useful in providing quick solutions to common problems, reducing the need for direct customer interaction.
Deskhero's AI capabilities also helped SocioTech in generating suggested replies for customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI was able to provide relevant and accurate responses, significantly reducing the response time.
The comprehensive search bar powered by AI made it easier for the support team to find relevant information from the vast database of knowledge base articles, previous tickets, and uploaded files. This not only improved the efficiency of the support team but also enhanced the customer experience.
Finally, the REST API provided by Deskhero enabled SocioTech to integrate their existing systems with Deskhero, creating a seamless workflow. The AI capabilities of Deskhero have transformed SocioTech's customer support, making it more efficient and effective.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI sorts and prioritizes tickets based on urgency and importance. It also generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI and helps in finding relevant information from the vast database of knowledge base articles, previous tickets, and uploaded files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Software Solutions for Social Sciences and Humanities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
