SoilGenix has a large customer base that frequently requires assistance with various soil-related queries. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for each customer query.
The AI-powered solution not only provides suggested replies but also enhances search results, making it easier for the support team to find the most appropriate response. This significantly reduces the time taken to resolve customer queries, improving overall customer satisfaction.
Furthermore, the AI capabilities of Deskhero allow SoilGenix to automate a significant portion of its customer support. The system can automatically generate responses to common queries, freeing up the support team to focus on more complex issues.
Deskhero's comprehensive search bar and REST API further enhance the efficiency of SoilGenix's customer support. The search bar allows the support team to quickly find relevant information, while the REST API enables seamless integration with other systems.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of SoilGenix's customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each customer query. It provides suggested replies and enhances search results, reducing the time taken to resolve queries and improving customer satisfaction.
Can Deskhero automate customer support?
Yes, Deskhero can automate responses to common queries, freeing up the support team to focus on more complex issues.
Does Deskhero integrate with other systems?
Yes, Deskhero's REST API enables seamless integration with other systems.
* This article provides an example of how a fictive company in the Soil Preparation and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
