EarthMenders receives numerous customer inquiries daily, ranging from simple queries to complex issues. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content for each query.
By providing suggested replies and enhancing search results, Deskhero's AI significantly reduces the time taken to resolve customer queries. This leads to improved customer satisfaction and a more efficient helpdesk service.
Deskhero's AI capabilities also enable EarthMenders to automate a large portion of its helpdesk services. The system can automatically generate responses to common queries, allowing the helpdesk team to focus on more complex issues.
The platform's comprehensive search bar and REST API further enhance the efficiency of EarthMenders' helpdesk services. The search bar allows the helpdesk team to quickly find relevant information, while the REST API facilitates seamless integration with other systems.
In conclusion, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of EarthMenders' helpdesk services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of helpdesk services?
Deskhero's AI uses OpenAI Embeddings to generate relevant content for each query. It provides suggested replies and enhances search results, reducing the time taken to resolve queries and improving customer satisfaction.
Can Deskhero automate helpdesk services?
Yes, Deskhero can automate responses to common queries, allowing the helpdesk team to focus on more complex issues.
Does Deskhero integrate with other systems?
Yes, Deskhero's REST API facilitates seamless integration with other systems.
* This article provides an example of how a fictive company in the Soil Preparation and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
