TerraCure deals with a high volume of customer queries daily. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query.
Deskhero's AI not only provides suggested replies but also enhances search results, significantly reducing the time taken to resolve customer queries. This leads to improved customer satisfaction and a more efficient customer support service.
Additionally, Deskhero's AI capabilities allow TerraCure to automate a significant portion of its customer support. The system can automatically generate responses to common queries, freeing up the support team to focus on more complex issues.
The platform's comprehensive search bar and REST API further enhance the efficiency of TerraCure's customer support. The search bar allows the support team to quickly find relevant information, while the REST API enables seamless integration with other systems.
In summary, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of TerraCure's customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each query. It provides suggested replies and enhances search results, reducing the time taken to resolve queries and improving customer satisfaction.
Can Deskhero automate customer support?
Yes, Deskhero can automate responses to common queries, freeing up the support team to focus on more complex issues.
Does Deskhero integrate with other systems?
Yes, Deskhero's REST API enables seamless integration with other systems.
* This article provides an example of how a fictive company in the Soil Preparation and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
