EarthNurture Inc. deals with a wide range of customer queries, from basic soil preparation techniques to complex nutrient management strategies. To handle these queries efficiently, EarthNurture uses Deskhero's advanced AI capabilities.
The AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis enables the AI to find relevant content and suggest appropriate responses to customer queries. This feature has significantly reduced the time taken by the customer support team to respond to queries.
EarthNurture also uses Deskhero's AI to enhance the search functionality on their customer support portal. The AI uses the same OpenAI Embeddings to improve the relevancy of search results, making it easier for customers to find the information they need.
Additionally, EarthNurture uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration ensures that the customer support team has access to the most recent customer data, enabling them to provide personalized support.
By leveraging Deskhero's advanced AI capabilities, EarthNurture Inc. has been able to improve their customer support services, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI improve the search functionality on EarthNurture's customer support portal?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis improves the relevancy of search results, making it easier for customers to find the information they need.
How does EarthNurture use Deskhero's REST API?
EarthNurture uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration ensures that the customer support team has access to the most recent customer data, enabling them to provide personalized support.
How has Deskhero improved EarthNurture's customer support services?
Deskhero has improved EarthNurture's customer support services by suggesting appropriate responses to queries, enhancing the search functionality on their customer support portal, and integrating with their existing CRM system. These improvements have led to increased customer satisfaction and operational efficiency.
* This article provides an example of how a fictive company in the Soil Preparation and Nutrient Management in Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
