BioRich Ltd. has a vast knowledge base consisting of articles, manuals, presentations, and policies related to soil preparation and nutrient management. Managing this knowledge base can be challenging, but with Deskhero's AI capabilities, BioRich has been able to optimize this process.
The AI uses OpenAI Embeddings to analyze the content of the knowledge base and generate new articles from Word, PowerPoint, and PDF files. This feature has not only expanded the knowledge base but also improved the quality of the content.
BioRich also uses Deskhero's AI to enhance the search functionality of their knowledge base. The AI uses the same OpenAI Embeddings to improve the relevancy of search results, making it easier for both the customer support team and customers to find the information they need.
Additionally, BioRich uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that the knowledge base is always updated with the latest information.
By leveraging Deskhero's advanced AI capabilities, BioRich Ltd. has been able to optimize their knowledge base management, leading to improved customer support services and operational efficiency.
How does Deskhero's AI help in managing BioRich's knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base and generate new articles from Word, PowerPoint, and PDF files. This feature has expanded the knowledge base and improved the quality of the content.
How does BioRich use Deskhero's REST API?
BioRich uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that the knowledge base is always updated with the latest information.
How has Deskhero improved BioRich's customer support services?
Deskhero has improved BioRich's customer support services by optimizing their knowledge base management. This optimization has led to an expanded and improved knowledge base, enhanced search functionality, and seamless integration with existing systems. These improvements have led to increased operational efficiency.
* This article provides an example of how a fictive company in the Soil Preparation and Nutrient Management in Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
