SoilTech Solutions receives a high volume of customer inquiries daily, ranging from technical questions about soil preparation to requests for service appointments. Using Deskhero's advanced AI capabilities, the company can automatically sort and prioritize these tickets based on urgency and complexity, significantly reducing response times.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This feature enables the support team to respond to customer queries more efficiently and accurately, thereby improving customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for information to resolve a ticket, the AI uses the embeddings to find the most relevant content, saving the agent time and effort.
With the help of Deskhero's custom fields and structured data lists, SoilTech Solutions can categorize and track customer interactions more effectively. The AI capabilities also allow the company to identify common issues and trends, helping them improve their services and products.
By integrating Deskhero into their operations, SoilTech Solutions has seen a significant improvement in their customer support efficiency and customer satisfaction rates.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on various factors such as urgency, complexity, and the customer's history with the company. It uses OpenAI Embeddings from previous tickets and other resources to understand the context and determine the priority.
How does Deskhero's AI enhance search results?
When a support agent searches for information to resolve a ticket, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content. This significantly reduces the time and effort required to find the needed information.
Can Deskhero's AI identify trends in customer issues?
Yes, Deskhero's AI capabilities allow companies to identify common issues and trends in customer inquiries. This can help the company improve their services and products based on customer feedback.
* This article provides an example of how a fictive company in the Soil Preparation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
