Dealing with a wide range of customer inquiries daily, GroundBreakers Ltd. uses Deskhero's AI capabilities to automatically sort and prioritize these tickets. This allows the support team to focus on urgent and complex issues, thereby reducing response times.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only accelerates the response process but also ensures the provision of accurate and relevant information to customers.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for information to resolve a ticket, the AI uses the embeddings to find the most relevant content, saving the agent time and effort.
Utilizing Deskhero's custom fields and structured data lists, GroundBreakers Ltd. can categorize and track customer interactions more effectively. The AI capabilities also allow the company to identify common issues and trends, helping them improve their services and products.
By integrating Deskhero into their operations, GroundBreakers Ltd. has seen a significant improvement in their customer support efficiency and customer satisfaction rates.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI automatically sorts and prioritizes tickets based on various factors such as urgency, complexity, and the customer's history with the company. It uses OpenAI Embeddings from previous tickets and other resources to understand the context and determine the priority.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. Based on this understanding, it generates appropriate responses, speeding up the response time and ensuring the accuracy of the information provided.
How does Deskhero's AI enhance search results?
When a support agent searches for information to resolve a ticket, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content. This significantly reduces the time and effort required to find the needed information.
* This article provides an example of how a fictive company in the Soil Preparation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
