EarthMovers Inc. deals with a multitude of customer queries every day, including technical issues, service requests, and general inquiries. With Deskhero's AI capabilities, these tickets are automatically sorted and prioritized, enabling the support team to address urgent and complex issues promptly.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest appropriate responses to customer queries. This not only speeds up the response time but also ensures the accuracy of the information provided.
Deskhero's AI also improves the search functionality within the platform. When a support agent searches for information, the AI uses the embeddings to find the most relevant content, making the resolution process more efficient.
Using Deskhero's custom fields and structured data lists, EarthMovers Inc. can effectively categorize and track customer interactions. The AI capabilities also help the company identify recurring issues and trends, which aids in refining their services and products.
By integrating Deskhero into their operations, EarthMovers Inc. has significantly improved their helpdesk efficiency and customer satisfaction.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. Based on this understanding, it generates appropriate responses, speeding up the response time and ensuring the accuracy of the information provided.
How does Deskhero's AI improve the search functionality?
When a support agent searches for information, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This makes the resolution process more efficient by reducing the time and effort required to find the needed information.
How does Deskhero's AI help in identifying recurring issues and trends?
Deskhero's AI capabilities allow companies to identify common issues and trends in customer inquiries. This can help the company improve their services and products based on customer feedback.
* This article provides an example of how a fictive company in the Soil Preparation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
