EarthMovers Inc. has an extensive knowledge base consisting of manuals, policies, presentations, and other documents. Managing this knowledge base and providing relevant information to customers was a challenge.
With Deskhero, EarthMovers Inc. has been able to leverage advanced AI capabilities to manage their knowledge base more efficiently. Deskhero uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data.
This content is then used to generate suggested replies to customer queries, significantly improving the speed and accuracy of the responses. The AI capabilities also enhance the search results, making it easier for the support team to find the information they need.
The REST API provided by Deskhero has allowed EarthMovers Inc. to integrate the platform with their existing systems, further streamlining their operations.
Overall, Deskhero has enabled EarthMovers Inc. to manage their knowledge base more efficiently and provide superior customer support.
How does Deskhero help manage a large knowledge base?
Deskhero uses advanced AI capabilities to find relevant content from the knowledge base. This content is then used to generate suggested replies to customer queries and enhance search results, making it easier to manage a large knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further enhancing its efficiency.
How does Deskhero improve the accuracy of customer support responses?
Deskhero's AI capabilities ensure that the most relevant information from the knowledge base is used to generate responses to customer queries. This significantly improves the accuracy of the responses.
* This article provides an example of how a fictive company in the Soil Preparation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
