GroundWorks Ltd. receives a large number of customer support tickets every day. Managing these tickets and providing timely responses was a challenge.
With Deskhero, GroundWorks Ltd. has been able to automate much of the ticket management process. The platform's advanced AI capabilities use OpenAI Embeddings to find relevant content from previous tickets, the knowledge base, and other sources.
This content is then used to generate suggested replies, greatly reducing the time taken to respond to tickets. The AI capabilities also enhance the search results, making it easier for the support team to find the information they need.
The REST API provided by Deskhero has allowed GroundWorks Ltd. to integrate the platform with their existing systems, further streamlining their operations.
Overall, Deskhero has enabled GroundWorks Ltd. to manage their customer support tickets more efficiently and provide superior customer support.
How does Deskhero help manage customer support tickets?
Deskhero uses advanced AI capabilities to find relevant content from previous tickets, the knowledge base, and other sources. This content is then used to generate suggested replies, greatly reducing the time taken to respond to tickets.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further enhancing its efficiency.
How does Deskhero improve the accuracy of customer support responses?
Deskhero's AI capabilities ensure that the most relevant information is used to generate responses to customer queries. This significantly improves the accuracy of the responses.
* This article provides an example of how a fictive company in the Soil Preparation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
