SoilTech receives hundreds of customer queries daily regarding their soil preparation services. These include questions about service details, pricing, and troubleshooting. Managing these queries manually was time-consuming and prone to errors.
With Deskhero, SoilTech has been able to automate much of this process. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for each query.
This information is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has also improved the accuracy of the responses.
Furthermore, the comprehensive search bar feature of Deskhero has made it easier for the support team to find relevant information quickly. The REST API has allowed SoilTech to integrate Deskhero with their existing systems, further enhancing their efficiency.
Overall, Deskhero has enabled SoilTech to provide superior customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further enhancing its efficiency.
How does Deskhero improve the accuracy of customer support responses?
Deskhero's AI capabilities ensure that the most relevant information is used to generate responses to customer queries. This significantly improves the accuracy of the responses.
* This article provides an example of how a fictive company in the Soil Preparation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
