SoilTech Analysis receives a high volume of customer queries related to soil testing procedures, results interpretation, and service scheduling. The company has leveraged Deskhero's advanced AI capabilities to automate responses to common queries, reducing the workload on their customer support team.
With Deskhero, SoilTech Analysis has been able to structure their data lists, manage tickets effectively, and use custom fields to categorize customer queries. This has streamlined their customer support process and improved response times.
The AI capabilities of Deskhero have also been instrumental in generating knowledge base articles from existing documents such as policies, manuals, and presentations. This has enriched SoilTech Analysis's knowledge base, providing customers with comprehensive information and reducing the number of repeat queries.
Deskhero's website scraping feature has allowed SoilTech Analysis to keep their knowledge base up-to-date with the latest information from relevant external sources. This has further enhanced the quality of their customer support.
Overall, the integration of Deskhero into SoilTech Analysis's customer support system has resulted in significant efficiency gains, improved customer satisfaction, and reduced operational costs.
How has Deskhero improved SoilTech Analysis's customer support?
Deskhero has improved SoilTech Analysis's customer support by automating responses to common queries, streamlining ticket management, enriching the knowledge base, and keeping the knowledge base up-to-date with the latest information.
How does Deskhero's AI capabilities benefit SoilTech Analysis?
Deskhero's AI capabilities have enabled SoilTech Analysis to automate responses to common queries and generate knowledge base articles from existing documents, reducing the workload on their customer support team and improving the quality of their customer support.
What are the efficiency gains from using Deskhero?
The efficiency gains from using Deskhero include reduced workload on the customer support team, improved response times, enriched knowledge base, and reduced operational costs.
* This article provides an example of how a fictive company in the Soil Testing and Analysis Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
