EcoEnergy Designs receives a multitude of customer inquiries daily, ranging from design consultations to technical questions. The company uses Deskhero's AI-powered ticket management system to handle these efficiently. The system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses, significantly reducing response times.
The company also utilizes Deskhero's knowledge base feature, which uses AI to generate articles from various file formats. This enables EcoEnergy Designs to easily create and update their knowledge base, providing customers with immediate answers to common queries.
Deskhero's website scraping feature is another tool that EcoEnergy Designs finds invaluable. The company's website contains a wealth of information about solar energy systems, and Deskhero's AI can scrape this data to enhance search results and reply suggestions.
EcoEnergy Designs also appreciates the customizability of Deskhero. With custom fields and email domains, the company can tailor the platform to fit their specific needs. Additionally, the REST API allows for seamless integration with other software, creating a unified customer support system.
Overall, Deskhero's advanced AI capabilities have revolutionized EcoEnergy Designs' customer support services, improving efficiency and customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI generate knowledge base articles from any file format?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
What information does Deskhero's AI use to enhance search results?
Deskhero's AI uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
* This article provides an example of how a fictive company in the Solar Energy Systems Design, Installation & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
