SolarTech Innovations handles a wide array of customer queries and maintenance requests daily. To manage these effectively, the company uses Deskhero's AI-powered ticket management system. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses, greatly reducing the time taken to resolve customer issues.
The company also takes advantage of Deskhero's knowledge base feature, which uses AI to generate articles from different file formats. This allows SolarTech Innovations to maintain an up-to-date knowledge base, providing quick answers to frequently asked questions.
Deskhero's website scraping feature is another tool that SolarTech Innovations finds beneficial. The company's website is a rich source of information about their services, and Deskhero's AI can scrape this data to enhance search results and reply suggestions.
Furthermore, SolarTech Innovations appreciates the customizability that Deskhero offers. With custom fields and email domains, the company can tailor the platform to their unique needs. The REST API also allows for easy integration with other software, creating a cohesive helpdesk system.
By leveraging Deskhero's advanced AI capabilities, SolarTech Innovations has significantly improved their helpdesk efficiency and customer service.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI generate knowledge base articles from any document?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF documents.
How does Deskhero's AI enhance search results?
Deskhero's AI uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
* This article provides an example of how a fictive company in the Solar Energy Systems Design, Installation & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
