SunPower Solutions receives numerous customer queries daily, ranging from system design inquiries to maintenance requests. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can suggest relevant replies, significantly reducing response times.
The company also utilizes Deskhero's knowledge base feature, which is powered by AI to generate articles from various file formats. This feature allows SunPower Solutions to easily create and update their knowledge base, providing customers with immediate answers to common questions.
Deskhero's website scraping feature is another tool that SunPower Solutions finds invaluable. The company's website contains a wealth of information about solar energy systems, and Deskhero's AI can scrape this data to enhance search results and reply suggestions.
SunPower Solutions also appreciates the customizability of Deskhero. With custom fields and email domains, the company can tailor the platform to fit their specific needs. Additionally, the REST API allows for seamless integration with other software, creating a unified customer support system.
Overall, Deskhero's advanced AI capabilities have transformed SunPower Solutions' customer support services, improving efficiency and customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI generate knowledge base articles from any file format?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
What information does Deskhero's AI use to enhance search results?
Deskhero's AI uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
* This article provides an example of how a fictive company in the Solar Energy Systems Design, Installation & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
