SunPower Solutions receives hundreds of customer queries daily, ranging from technical issues to billing inquiries. The volume of these tickets was overwhelming their customer support team and causing delays in response times. They turned to Deskhero for a solution.
With Deskhero, SunPower Solutions was able to leverage AI to automate ticket management. The AI capabilities of Deskhero analyze the content of incoming tickets and categorize them based on the issue described. This allows the customer support team to prioritize tickets and respond to them more efficiently.
Deskhero's AI also generates suggested replies based on previous tickets and knowledge base articles. This feature has significantly reduced the time it takes for the support team to draft responses, allowing them to handle more tickets within the same timeframe.
Furthermore, Deskhero's comprehensive search bar powered by AI has made it easier for the support team to find relevant information. Whether it's a past ticket, a knowledge base article, or data from the company's website, the AI-enhanced search delivers accurate results swiftly.
The integration of Deskhero's advanced AI capabilities into SunPower Solutions' customer support process has resulted in improved efficiency, faster response times, and higher customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI analyzes the content of incoming tickets and categorizes them based on the issue described. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources to understand the context and accurately categorize the ticket.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources to understand the context of the ticket. It then uses this understanding to generate a suggested reply that is relevant to the issue described in the ticket.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings from various data sources to understand the context of the search query. It then uses this understanding to deliver accurate and relevant search results quickly.
* This article provides an example of how a fictive company in the Solar, Wind, Hydroelectricity Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
