WindForce Energy has a vast knowledge base consisting of articles, manuals, policies, and presentations. However, managing this wealth of information and making it accessible to the customer support team was a challenge. They chose Deskhero to help them overcome this hurdle.
Deskhero's AI capabilities have transformed the way WindForce Energy manages its knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to add new information to the database.
The AI also enhances the search function of the knowledge base. It uses OpenAI Embeddings from the knowledge base articles and other data sources to understand the context of the search query and deliver accurate results swiftly. This has made it easier for the customer support team to find the information they need to resolve customer queries.
Moreover, Deskhero's AI can scrape data from the company's website and add it to the knowledge base. This ensures that the knowledge base is always up-to-date with the latest information.
By leveraging Deskhero's advanced AI capabilities, WindForce Energy has been able to manage their knowledge base more effectively, resulting in improved customer support and higher customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It analyzes the content of these files and creates an article that is easy to read and understand.
How does Deskhero's AI enhance the search function of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and other data sources to understand the context of the search query. It then uses this understanding to deliver accurate and relevant search results quickly.
How does Deskhero's AI scrape data from the company's website?
Deskhero's AI uses advanced web scraping techniques to extract data from the company's website. It then adds this data to the knowledge base, ensuring that it is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Solar, Wind, Hydroelectricity Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
