HydroFlow Generators' customer support team was struggling with a complex workflow that involved handling a large number of tickets and managing a vast knowledge base. They needed a solution that could simplify their workflow and improve their efficiency, so they turned to Deskhero.
Deskhero's AI capabilities have helped HydroFlow Generators streamline their customer support workflow. The AI categorizes incoming tickets based on the issue described, allowing the support team to prioritize their tasks and handle tickets more efficiently.
The AI also generates suggested replies based on previous tickets and knowledge base articles, reducing the time it takes for the support team to draft responses. This has allowed them to handle more tickets within the same timeframe and improve their service quality.
Furthermore, the AI-enhanced search function has made it easier for the support team to find relevant information in the knowledge base. Whether it's a past ticket, a knowledge base article, or data from the company's website, the AI delivers accurate search results swiftly.
By integrating Deskhero's advanced AI capabilities into their customer support workflow, HydroFlow Generators has been able to improve their efficiency, reduce response times, and enhance their service quality.
How does Deskhero's AI streamline the customer support workflow?
Deskhero's AI streamlines the customer support workflow by automating ticket categorization and generating suggested replies. This reduces the time it takes for the support team to handle tickets and improves their efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources to understand the context of the ticket. It then uses this understanding to generate a suggested reply that is relevant to the issue described in the ticket.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings from various data sources to understand the context of the search query. It then uses this understanding to deliver accurate and relevant search results quickly.
* This article provides an example of how a fictive company in the Solar, Wind, Hydroelectricity Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
