GrainGuru is committed to providing exceptional customer service. However, with a vast customer base, it was challenging to anticipate and address customer needs proactively.
Implementing Deskhero changed this. The platform's advanced AI capabilities enabled GrainGuru to analyze patterns in customer queries and predict common issues. This allowed the company to address these issues proactively, improving customer satisfaction.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only expedited response times but also ensured that the solutions provided were accurate and comprehensive.
Moreover, the AI-enhanced search bar made it easy for the support team to find relevant information quickly, further speeding up response times. The team could now focus more on proactive customer service rather than spending time searching for information.
By leveraging Deskhero's AI capabilities, GrainGuru has been able to transform its customer service from reactive to proactive, significantly enhancing customer satisfaction.
How has Deskhero helped GrainGuru provide proactive customer service?
Deskhero's AI capabilities have enabled GrainGuru to analyze patterns in customer queries and predict common issues, allowing the company to address these issues proactively.
How does Deskhero's AI generate suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
How has Deskhero improved the efficiency of GrainGuru's support team?
Deskhero's AI-enhanced search bar has made it easy for the support team to find relevant information quickly, reducing response times and allowing the team to focus more on proactive customer service.
* This article provides an example of how a fictive company in the Sorghum Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
