SoundWave Studios receives a high volume of customer queries regarding their services, equipment usage, and technical issues. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI analyses previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time taken to resolve each ticket.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest industry trends and technologies. This information is then used by the AI to provide more accurate and relevant responses to customer queries.
SoundWave Studios has also customized their email domain using Deskhero, enabling them to maintain a professional image while interacting with their customers. The AI uses OpenAI Embeddings from these emails to further enhance its response suggestions.
Moreover, SoundWave Studios uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and improved operational efficiency. The AI leverages this data to provide even more personalized and accurate responses.
Overall, Deskhero's advanced AI capabilities have enabled SoundWave Studios to significantly improve their customer support efficiency and customer satisfaction levels.
How does Deskhero's AI improve response times?
Deskhero's AI analyses previous tickets, knowledge base articles, and other relevant data to suggest responses to new tickets. This significantly reduces the time taken to draft responses, thereby improving response times.
How does Deskhero's website scraping feature help in keeping the knowledge base updated?
Deskhero's website scraping feature automatically gathers information from specified websites. This information is used to update the knowledge base, ensuring it always contains the latest industry trends and technologies.
How does Deskhero's REST API integration improve operational efficiency?
Deskhero's REST API allows for seamless integration with existing systems, enabling easy data exchange. This improves operational efficiency by eliminating the need for manual data entry and ensuring all systems are always synchronized.
* This article provides an example of how a fictive company in the Sound Editing & Mixing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
