AudioMaster Services receives a wide range of customer queries, from simple questions about their services to complex technical issues. The company uses Deskhero's AI capabilities to manage these queries effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to suggest accurate and detailed responses, improving the quality of their helpdesk services.
The company also uses Deskhero's custom fields feature to categorize tickets based on their nature, urgency, and other parameters. This allows the AI to prioritize tickets effectively, ensuring that urgent issues are addressed promptly.
Furthermore, AudioMaster Services uses Deskhero's user groups feature to assign tickets to the most suitable team or individual. The AI uses this information to learn about the expertise of each team or individual, enabling it to assign tickets more accurately over time.
Additionally, the company uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI uses this information to suggest relevant articles to customers, reducing the load on the helpdesk team and improving customer engagement.
Overall, Deskhero's advanced AI capabilities have helped AudioMaster Services enhance their helpdesk service quality, improve customer engagement, and increase customer loyalty.
How does Deskhero's AI improve the quality of helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to suggest accurate and detailed responses to new tickets. This improves the quality of responses and overall helpdesk service quality.
How does Deskhero's user groups feature improve ticket assignment?
Deskhero's user groups feature allows tickets to be assigned to the most suitable team or individual. The AI learns from this information to improve ticket assignment accuracy over time.
How does Deskhero's knowledge base feature improve customer engagement?
Deskhero's knowledge base feature provides self-service options to customers. The AI suggests relevant articles to customers, encouraging them to engage with the knowledge base and reducing the load on the helpdesk team.
* This article provides an example of how a fictive company in the Sound Editing & Mixing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
