EchoMix Solutions deals with a large number of customer queries every day. The company uses Deskhero's AI capabilities to handle these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies, reducing the workload on the customer support team and improving response times.
The company also uses Deskhero's kanban board feature to track the progress of each ticket. The AI uses this information to predict ticket resolution times, helping the company manage their resources more effectively.
Furthermore, EchoMix Solutions uses Deskhero's custom email domains feature to maintain a consistent brand image in their customer communications. The AI uses OpenAI Embeddings from these emails to further refine its response suggestions, enhancing the overall customer experience.
Additionally, the company uses Deskhero's REST API to integrate the platform with their existing CRM system. This allows the AI to access customer data, enabling it to provide more personalized responses and improve customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled EchoMix Solutions to optimize their customer support operations, reduce operational costs, and enhance customer experience.
How does Deskhero's AI reduce the workload on the customer support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies to new tickets. This reduces the time and effort required to draft responses, thereby reducing the workload on the customer support team.
How does Deskhero's kanban board feature help in resource management?
Deskhero's kanban board feature allows the company to track the progress of each ticket. The AI uses this information to predict ticket resolution times, helping the company manage their resources more effectively.
How does Deskhero's REST API integration improve customer satisfaction?
Deskhero's REST API allows for integration with existing CRM systems, enabling the AI to access customer data. This allows the AI to provide more personalized responses, thereby improving customer satisfaction.
* This article provides an example of how a fictive company in the Sound Editing & Mixing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
